The push for digitization
of patient data for EMR (electronic medical records),
the need for ongoing storage, coupled with reduction of
medical errors for poorly legible physician writing and
of course time constraints on writing, has prompted the
push for medical transcription. This has in turn created
a potential for possibility of mishandling and thereby
misuse of digitized data.
in the digital age is a serious issue. No wonder
that HIPAA laws have provisions for the security of PHI
(personal health information) during electronic transfers.
There has been concerns over how secure is the transcription
industry in its handling of patient data, especially when
it is being outsourced.
Physicians and hospitals
frequently raise questions based on the
California incident which has raised a healthy
debate on the impact of outsourced transcriptions
and data security. Here is a refresher on the incident
and what is done at AmScribe to avoid such situations
on our end.
AmScribe is a major
player in the transcription industry and is committed
to HIPAA compliance and necessary security measures to
maintain strict data security.
To reassure our existing
clients and inform potential clients, we request you to
read through the following information about the incident
and the superiority of AmScribe’s information security
Historical basis of
the California incident?
A large hospital in California outsourced its transcription
work to an external agency. From this agency, the work
was subcontracted to various companies and was finally
sent to a home based transcriptionist in Pakistan. When
this transcriptionist was not paid her dues, she threatened
to publish all the patient data that she had, on the
How was the issue resolved?
The issue was finally settled when one of the subcontractors
in the long chain agreed to pay the transcriptionist
real was the threat from the perpetrator?
While we cannot really comment upon whether the transcriptionist
really intended to publish the information that she
had, what is indisputable is that she would definitely
have had patient information with her.
What can we do to prevent such incidents?
The knee-jerk reaction to such an incident is to stop
outsourcing! However, given the constraints under which
healthcare service providers are currently operating,
that is not a feasible solution.
Prevention of such incidents
would only happen by choosing the right outsourcing
partner. One who would ensure that quality work is done,
and more importantly, also ensure that security and
privacy are not compromised upon.
What is AmScribe's security policy?
AmScribe’s security policy is designed to satisfy end-to-end
security needs of its clients. At AmScribe, we employ
security from a multifocal angle.
Some of the core dimensions
of our security matrix are:
People & Processes